Last updated: 16th August 2024
Welcome to HiLikes! This Privacy Policy is part of the User Agreement which also comprises our Terms and our Community Standards. It is designed to help you understand how we collect, use, share, and safeguard your personal information as well as the controls we provide you to manage the information you share with us. By using our Services, you agree to the terms outlined in this policy. Throughout the User Agreement some words have specific meanings and they should be interpreted the same way wherever they are used.
1.0 Information We Collect
When we use the term Information we mean data that may include but not be limited to personal data.
HiLikes collects information that you provide directly to us (data that you provide to us) and also through your use of our Services (data we collect when you use our Services).
1.1 Data that you provide to us
Account Creation Data: This is data that is required to create an account. Without it, we cannot provide you our Services
your phone number, email address, first and/or last name, date of birth, and a username.
During account creation there is also some additional information you can decide to share with us
a biography, email address, your location, and profile picture.
Content Data: We receive Content (as defined in the Terms) that you create when you use our Services. This includes:
profile photos, photos, videos, likes, emojis, captions, comments, messages or geolocation.
Beware and remember, other users can copy (e.g., screenshot) your Content and share it through other services so we recommend that you do not share any Content that you do not want other people to see or copy
Communications with HiLikes: When you report a concern with our Services, respond to a survey, request assistance, or exercise your rights, we receive information from you that is necessary to support you, respond to you, and improve our services. This may include: content of message, photos, copies of government issued identification, identifiers (e.g., phone numbers or email address), or other information.
1.2 Data we collect when you use our Services
Like all internet based services, as you use our Services, we automatically receive information about you from your device and your usage of our Services:
Connection and Technical Data:
IP address, account creation date, last login, terminal equipment and port, name of your mobile operator or ISP, time zone, mobile phone number, email address, connection speed.
Interaction Data:
Links (Followers) percentage or number, Linked (Following) percentage or number, Favour Links (Favourite Followers) percentage or number, Normal Links (Normal Followers) percentage or number, Favour Linked (Favourite Following) percentage or number, Normal Linked (Normal Following) percentage or number, Link (Follow) Request, Links (Friends) Invitation, Reactions, Likes, Comments you leave on Content shared by others, the Links (Friends) with whom you interact the most, functional data related to comment or messages.
Usage Data: actions performed, including time of posting, how many times you retook a photo before posting, Content viewed, Content interactions, deletions, blocking, hiding, screenshotting, application crashes and event logs.
Device and Equipment Data: device type, operating system version, hardware and software versions, battery level, signal strength, available storage space, browser type, app and file names and types, plugins, language preference, and applications.
Device Operations: information about operations and behaviours performed on the device, such as whether a window is in the foreground or background, or mouse movements (which can help distinguish humans from bots).
We also receive data when you decide at your discretion to use certain features of our Services:
Cameras and Photos Library: You can create an account without allowing us to access and collect your data from your device’s camera or photo library. If you refuse to allow us this access, you will not be able to share or see Content on our Services. It is a foundational part of how HiLikes works.
Geolocation Data: You can decide to share your location when you share Content through our Services. If you choose to share your location, depending on the feature, you can share your precise or approximate location.
Address Book Data: You can decide to allow HiLikes to access your address book to identify the Links (Friends) in your Address Book who may already be on HiLikes. We do not access your Address Book without your permission. If you decide to find your Links (Friends) by giving us access to your Address Book, we hash the phone numbers in your Address Book (We do not look at anything else), securely send those hashed phone numbers to our systems, compare those hashed numbers to the list of hashed phone numbers for other HiLikes users, and return the username to you as a Links (Friends) suggestion.
Integrations with partners: When you decide to connect a partner application to use a specific integration on HiLikes, we receive information that allows us to bring that feature to you. This will include all necessary device data, and other optional data that you may choose to share as part of the integration.
Cookie Data: data from cookies stored on your device, including cookie IDs and settings. Learn more about how we use cookies via contact@telitelo.com.
2.0 How we use information we receive about you
We would not want anyone selling our information so we do not sell your information. We use your information carefully and thoughtfully to bring you our Services.
Our Services are brought to you through a variety of software and technical infrastructure. Understanding how these systems work is complicated and they are constantly evolving as we improve our Services. Information is often used by multiple parts of the systems to bring you even just a small feature. As a general rule the use cases HiLikes makes of the information we receive falls into the following categories:
Operation, Improvement, and Provision of our Services: To create an account for you, receive and display Content, identify Content or accounts that may interest you, ensure our Services operate as you expect, and improve them.
Safety and Security: Ensure your and other users’ safety and security, the security of our Services, our partners, and compliance with relevant laws and regulations.
Measurement and Analytics: Measurement of our Services effectiveness including performance of the application (e.g., crashes and causes of crashes). And stability, your usage for recommendations of both accounts and Content.
Communications: We want to hear from you and we hope you want to hear from us so we need to use your information to communicate with you. This can happen when we need to communicate with you about a feature of our Services or when you contact us to ask a question or report Content.
Research: When we do research, we let you know and you get to decide if you want to be a part of it. If you do, you will share information for research or product testing purposes.
We might publish or retrieve at any time, and keep up to date, a chart that shows the information we received about you, the purposes we use it for, the legal reasons for that use, and the length of time we keep that information.
3.0 When we share information about you
We only share your information when it is necessary to provide you our Services or it is required by law. That generally falls into the following categories.
HiLikes Employees: To bring our Services to you or provide you support, authorised HiLikes employees may need to get access to your information.
Other Users: When you share Content through our Services, that Content is available to your Links (Friends) or if you share the Content more broadly to all HiLikes users.
Public Information: This information can be seen by anyone, on or off our Products, including if they don't have an account. This includes your HiLikes username, any information you share with a public audience, public HiLikes account.
Content that others share or reshare about you: You should consider who you choose to share with, because people who can see your activity on HiLikes can choose to share it with others on and off HiLikes, including people and businesses outside the audience that you shared with. For example, when you share a post or send a message to specific Links (Friends) or accounts, they can download, screenshot or reshare that content to others across or off HiLikes. Also, when you comment on someone else’s post or react to their content, your comment or reaction will be visible to anyone who can see the other person’s content, and that person will be able to change the audience later. People can also use HiLikes to create and share content about you with the audience they choose. For example, people can share a photo of you in a story, mention or tag you at a location in a post, or share information about you in their posts or messages. If you are uncomfortable with what others have shared about you on HiLikes, you can report the content via our Platform.
Information about your active status or presence on HiLikes: People in your networks can see signals telling them whether you are active on HiLikes, including whether you are currently active
Service Providers: To bring you our Services we work with a small group of partners who provide us services. This includes partners who help with technical and hosting support, sending notifications, publishing, and sharing content, user analytics and satisfaction surveys, management of security incidents or fraudulent activity, etc. In working with those partners, we may share your information with them to bring you our Services.
Partner Integrations: Where we partner to bring you a feature we may need to share your information with the partner to integrate the feature into our Services.
Legal and Statutory Purposes: From time to time we may receive legal requests for information related to our users, be required to proactively share data with authorities when we learn of certain Content on our Services (e.g., Child Sexual Abuse Material or terrorism), address fraud or security concerns, or protect on our Services or elsewhere from harm.
Change in Ownership: In the event of a merger, acquisition, reorganization or sale of assets, or bankruptcy. HiLikes may share, sell or transfer information about you. This privacy Policy would apply to all transferred information.
4.0 How long do we keep information about you
Our goal is to keep your information only for as long as it is needed to provide you our Services. Sometimes legal requirements mean that we have to keep your information for longer than our stated practices. Generally we keep your information according to the timelines below.
Account Creation Data: retained indefinitely (i.e., as long as you have an active account) as it is required to provide and operate an account for you. If you choose to delete your account this information will be deleted.
Content Data: retained indefinitely (i.e., as long as you have an active account) or until the Content is deleted by you.
Communications with HiLikes: retained for no longer than 24 months.
Connection and Technical Data: retained for no longer than 24 months, however, some connection data is also part of the Account Creation Data and is kept consistent with retention periods for that data.
Interaction Data: retained indefinitely (i.e., as long as you have an active account) or until the interaction is deleted by you.
Usage Data: retained for no longer than 24 months.
Device and Equipment Data: retained for no longer than 24 months, however, some connection data is also part of the Account Creation Data and is kept consistent with retention periods for that data.
Cameras and Photos library: Content data is retained indefinitely (i.e., as long as you have an active account) or until the Content is deleted by you. Remember we do not upload all of your photos, you choose what Content you upload and share. As noted above, you can grant or remove access to your device’s camera or photo library at any time but if you refuse to allow us this access, you will not be able to share or see Content on our Services. It is a foundational part of how HiLikes works.
Geolocation Data: When you share your Geolocation data with us as part of your Content, the information is retained for as long as the Content remains on our system (i.e., until you delete the Content or your account).
Address Book Data: Where we keep phone numbers, we keep them in a hashed form and they are only used to help find your Links (Friends) where you choose to do so. This information is retained indefinitely (i.e., as long as you have an active account) as it is required to provide and operate an account for you.
5.0 What controls do you have over your information
Notification: In the settings of the applications you can choose and control which notifications you receive about our Services.
Block or Hide Users: To make sure you have a great experience when using our Services, you can block or hide users who you do not want to receive Content from or who you do want to see your Content. If you block or hide a user, at any time you can go into the settings of the applications and view who you have blocked or hidden. You can also unblock or unhide them at any time.
Time Zone: When you create an account we determine your time zone for the purpose of providing you our Services. In the settings of the applications you can change your time zone at any time.
Integrations: From time to time we may offer integrations with partners to provide you certain features. If those partners require you to log into your account on their services to avail of the feature, you will be able to control those integrations in the settings of the applications at any time.
Delete Your Account: In the settings of the applications you can choose to delete your account at any time. If you choose to delete your account, your account will be scheduled for deletion. This process takes approximately 15 days. If you log back into your account during that 15 day period, it will stop the deletion request. If you do not log back in, your account and all of your information will be permanently deleted. Note, information will not be deleted where HiLikes has received a valid legal request requiring us to preserve your information.
If your account is permanently suspended and you choose to delete your account, we will keep Account Creation Data related to your account to prevent permanently suspended users from creating new accounts.
6.0 What rights do you have over your information
Privacy is a fundamental human right. That means every person that uses our Services, irrespective of where they reside, can expect the same things from us. Whether you are in Asia Pacific, Africa, the Middle East, Latin America, one of the 50 U.S. States, Europe, or anywhere in between, you can:
Delete Your Account through the settings in the applications or by contacting privacy support;
Understand who we share your data with by contacting privacy support;
Get a copy of your information by contacting privacy support;
Correct your information by using the controls in the application or by contacting privacy support;
Appeal a decision related to your information by contacting privacy support;
Ask a question about our privacy practices by contacting privacy support;
Contact our Office of Data Protection by contacting privacy support.
7.0 Contact
The data controller for our Services is TELITELO TECHNOLOGY, with a registered office located at 13, Lorong Alor Akar 37, 25250 Kuantan, Pahang, MALAYSIA, and which is registered under number 202303211306 (003523177-X) with the SURUHANJAYA SYARIKAT MALAYSIA (SSM) Companies Commission Of Malaysia.
If you have a question about our privacy practices or Privacy Policy, you can reach us by postal mail at:
TELITELO TECHNOLOGY
13, Lorong Alor Akar 37
25250 Kuantan, Pahang, MALAYSIA
You can also submit a question to privacy support through our help centre here (Help webpage).
You can contact our Office of Data Protection at contact@telitelo.com.